Breaking promises.

Yesterday I had a woman in the store...she gave me a headache. She came in and told me that she had purchased two boxes of Norton softwear but didn't get her rebate forms and wanted them. I told her that they automattically print up whenever you buy an item that has a rebate with it.

She pulled out the flyer she had with her and pointed to what she should have had the rebates for. I look it over and it looks like it is a box rebate. I tell her such and she goes off on how that's only if it's an upgrade blah blah blah.

So I ask one of my co-workers to help me out as he is one of the electronic guys. He looks it over and then pulls up the sku from the item she had purchased on Sunday. Well it turns out the version she bought was not the one with the rebate. He told her to go ahead and bring in the softwear and we would exchange it out and get her her rebate receipts. She said the softwear had already been installed. He tells her it's ok it's the same softwear and we'll still exchange it out for the one that has the rebate. She is pissy but agrees.

THEN she hands me a jump drive so I ring it up and give her the total...."That is a return" she said her words dripping with distane (is that the right use of that word? I think it is.) Anyway I try not to roll my eyes at her as I ring it now as a return. I ask her for the card that she had it put on when it was purchased. OH...that was her husbands card, but she has one for the same account surely that will work...no it won't. But to try and appease her in some form I go ahead and ask my co-worker. No he says not on a different card. I tell her I can give her a cash card for it. She says just forget it and that she'll send her husband back to deal with all of this and they are "never shopping here again". Cue silent joy from me and my co-worker.

Do people really think that by saying that we will jump through hoops to keep their business. I mean she's not one of our regulars, yes I've been there a month and can already recognise about 5 people as regulars. She probably shops there maybe once a year and I am glad to say she is not coming back....though she probably will I mean people are always breaking promises like that.